Technical
support
Support from professionals.
AFI Distribution specialists have been working with the world’s
leading PAM systems for over 10 years. They focus
on translating interfaces and documentation into Russian,
training partners, and providing top-tier technical support
to clients.
When you purchase a JumpServer PAM license, you gain access
to professional support through:
- Telegram;
- Email;
- A ticketing system;
- Phone support.
Technical support includes:
- Assistance in estimating resource requirements and
choosing the right architecture;
- Guidance during installation and configuration;
- Training for your staff on setup, maintenance, and
operation of JumpServer PAM;
- Access to a Russian-language knowledge base;
- Notifications about pre-tested new version releases.
Installation and Configuration Support includes
real-time consultations for:
- Setting up clusters and backups;
- Importing accounts and configuring access rights;
- Connecting target systems;
- Creating user guides tailored for your organization.
Update Reminders ensure smooth transitions
to new versions. Each release is tested for stability
in AFI’s lab, with a summary of changes and
improvements provided to help you decide when and how
to upgrade. Updates are announced via the JumpServer PAM Telegram
channel.
Technical support is provided by AFI specialists
or trained partner experts under a clear and
straightforward SLA.
For free JumpServer editions, technical support
is available as a separate purchase.
Have you had any experience with technical support for PAM
systems? I’d love to hear how it went
or if there’s anything specific you’re looking for!
Technical support for JumpServer Community Edition.
The idea of implementing a PAM system can seem
daunting due to the perceived complexity of setup,
training for administrators and IT security specialists, and
changes in account management processes.
To ensure the implementation and setup of JumpServer
Community Edition are as smooth as possible, and
to provide access to professional assistance,
we offer an annual technical support subscription.
A support package priced at 1.5 million rubles
(including VAT) per instance of JumpServer Community Edition
includes everything necessary for utilizing PAM:
- Documentation in Russian;
- Use-case scenarios and recommended installation
architectures;
- Training for administrators and IT security specialists
in working with JumpServer;
- Tips and solutions for common questions;
- Notifications of new releases with verified upgrade
instructions;
- Direct access to an engineer (bypassing the first
support tier) with a clear SLA.
Contact us through any convenient channel, and we will
answer all your questions, help you choose an edition,
a support plan, and a reliable partner.
Need help?
Support during the JumpServer PAM Enterprise Edition PoC
Have you started testing JumpServer PAM EE and encountered an
issue? Our process includes organizing email threads or Telegram
groups for prompt issue resolution. If you believe you were not
added to such a group, please contact your supplier or reach out to
us at support@afi-d.com
Training your specialists in configuring and administering
JumpServer PAM
As part of an active technical support subscription, we will
train your specialists in the installation, configuration,
administration of JumpServer PAM, as well as recovery after errors
and incidents.
Training is conducted online according to a pre-agreed plan and
includes mandatory practical knowledge assessment with the issuance
of personalized certificates (upon successful exam completion).
Video tutorials
Visit our channel on YouTube featuring video tutorials on configuring all
sections of JumpServer PAM. The videos are updated with each new
release.
Technical support for the free JumpServer PAM Community
Edition
The idea of implementing a complex but business-critical PAM
system can be intimidating due to the perceived complexity of
system configuration, training administrators and security
specialists, and changes to account management processes.
To make deployment and configuration of JumpServer Community
Edition comfortable, and to ensure you can always get help from
professionals, AFI Distribution offers an annual technical support
subscription.
The support package priced at 1.5 million RUB per JumpServer
Community Edition instance (with no limits on the number of users
or target systems) includes everything required to use PAM:
- documentation and instructions;
- usage scenarios and recommended deployment architectures;
- training for administrators and information security
specialists on working with JumpServer;
- tips and solutions for common questions;
- notifications about new releases with verified upgrade
instructions;
- integration with RADIUS and multi-factor authentication
“Multifactor” ;
- direct access to an engineer (no first-line support) with a
clear SLA.
Learn more and make a purchase on the
Technical support subscription page
