How to check system status and container logs
JumpServer is installed as a set of Docker containers performing various functions.
To check the state of the containers, log in to the server where JumpServer is installed and enter the following command:
# docker ps -aAll containers in the list should have the status Healthy
List of Containers
jms_panda
jms_magnus
jms_celery
jms_chen
jms_koko
jms_lion
jms_razor
jms_video
jms_web
jms_redis
jms_kael
jms_xrdp
jms_mysql
jms_core
To view the error log of a specific module, use the following command:
docker logs -f #CONTAINER_NAME --tail 200
For example:
Web interface error log:
docker logs -f jms_web --tail 200Error log for Panda:
docker logs -f jms_panda --tail 200| RemoteApp Troubleshooting >> |
Need help?
Support during the JumpServer PAM Enterprise Edition pilot
Have you started testing JumpServer PAM EE and encountered an issue? Our process includes organizing email threads or Telegram groups for prompt issue resolution. If you are sure you were not added to such a group, please contact your supplier or reach out to us at support@afi-d.ru
Training for your specialists on configuring and administering JumpServer PAM
As part of an active technical support subscription, we will train your specialists in installation, configuration, administration of JumpServer PAM, as well as recovery from errors and incidents.
Training is conducted online, according to a pre-agreed plan, and includes mandatory practical knowledge verification with the issuance of personalized certificates (upon successful exam completion).
Video tutorials
Visit our channel on YouTube with video tutorials covering the configuration of all JumpServer PAM sections. The videos are in Russian and are updated with each new release.
Technical support for the free JumpServer PAM Community Edition
The idea of implementing a complex but business-critical PAM system can be intimidating due to the perceived complexity of setup, administrator and security team training, and changes to account management processes.
To make the deployment and configuration of JumpServer Community Edition comfortable, and to ensure you can always rely on professional assistance, AFI Distribution offers an annual technical support subscription.
The support package priced at 1.5 million RUB per JumpServer Community Edition instance (with no limits on the number of users or target systems) includes everything required to use PAM:
- Russian-language documentation;
- usage scenarios and recommended deployment architectures;
- training for administrators and information security specialists on working with JumpServer;
- tips and solutions for common questions;
- notifications about new releases with verified upgrade instructions;
- integration with RADIUS and multi-factor authentication “Multifactor” ;
- direct access to an engineer (no first-line support) with a clear SLA.
